Lucky Wins Full Terms & Conditions

These Terms and Conditions ("Terms") constitute a legal agreement between the company operating the Lucky Wins platform and any user of this website or mobile application ("Member"). https://luckywins.onl By using this platform or any of its associated services, you are deemed to have accepted these terms and conditions.

Lucky wins reserves the right to update these terms and conditions from time to time. Members will be notified by email and via an on-platform notification at least 7 days before any changes take effect. Continued use of the platform after the changes constitutes acceptance of the updated terms.

To create an account on Lucky wins, you must meet the following requirements:

• You must be at least 18 years of age. Accounts belonging to minors will be closed at any time without notice.
• Only one account per person is allowed. If multiple accounts are created, all accounts will be terminated and balances forfeited.
• All information provided at registration must be accurate and truthful. Providing false information will result in account termination.
• Your email address and phone number must be active and belong to you personally.
• Registration is not permitted from countries or regions where Lucky wins is prohibited from operating.
• After registration, you are required to complete KYC (Know Your Customer) verification. Withdrawal options will be limited until verification is done.

You are solely responsible for the security of your account. Never share your password with anyone. No Lucky wins staff member will ever ask for your password. If you believe your account has been compromised, contact support immediately.

Lucky wins supports a range of local payment methods, including Mobile Pay, Nagad, and Rocket. All financial transactions are governed by the following terms:

• The minimum deposit amount is ৳100 (one hundred BDT). Maximum limits may vary depending on your account level and payment method.
• The minimum withdrawal amount is ৳500 (five hundred BDT).
• Withdrawal requests from fully KYC-verified accounts are typically processed within 30 minutes.
• First-time withdrawals may require additional identity verification, which can take up to 24 hours.
• Withdrawals must be made to the same payment method used for the deposit — withdrawals to a different method require prior approval from support.
• Third-party bank or mobile banking service fees may apply to transactions and are outside lucky wins's control.
• If fraudulent or suspicious activity is detected, lucky wins reserves the right to suspend or cancel any transaction.

Lucky wins offers a variety of bonuses and promotional offers. Each bonus has its own specific terms, detailed on the relevant offer page. General bonus terms are outlined below:

• All bonuses carry a specific wagering requirement (typically 10x to 30x). Withdrawals from bonus funds are not permitted until this requirement is met.
• The welcome bonus applies to your first deposit only and is available once per member.
• Not all games are available for bonus play — certain games may have restrictions on bonus usage.
• Multiple bonuses cannot be active at the same time unless explicitly stated in the offer.
• Lucky wins reserves the right to modify or cancel any bonus offer at any time.
• Cashback bonuses are calculated based on net losses only.
• Wagering requirements may also apply to winnings from free spins.

Bonus system abuse — such as claiming bonuses through multiple accounts or exploiting system vulnerabilities — is strictly prohibited. If detected, all associated accounts will be terminated and balances forfeited.

All games on Lucky wins use internationally certified RNG (Random Number Generator) technology, which is regularly audited by independent third-party auditors. This ensures that every game outcome is entirely random and in no way predetermined.

• The RTP (Return to Player) percentage for each game is listed in the game's information section.
• In the event of a technical error resulting in an incorrect outcome, lucky wins reserves the right to void the round and refund the wager.
• If your internet connection is lost, game results are saved on the server and will be available once you reconnect.
• If incorrect odds are published in a betting market, the affected bets will be voided and stakes returned.
• Exploiting any software or hardware vulnerability to gain an unfair advantage is strictly prohibited.

The following activities are strictly prohibited on the lucky wins platform. Any violation may result in permanent account termination and legal action where applicable:

• Operating multiple accounts under the same identity.
• Money laundering or transactions involving illegal funds.
• Using any automated software, bots, or scripts to play games.
• Attempting to breach the platform's security systems.
• Attempting to hack another member's account or steal their information.
• Intentionally exploiting any bug or vulnerability in the gaming system.
• Sending spam or spreading misinformation of any kind on the platform.
• Threatening or abusive behaviour toward other members or staff.

Lucky wins believes gaming is entertainment, not addiction. We genuinely care about our members' wellbeing and happiness, which is why we provide responsible gaming tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Bet Limit: Set a maximum amount you are willing to wager within a given time period.
• Self-Exclusion: Temporarily suspend your account for a set period (1 day to 5 years).
• Permanent Closure: You can permanently close your account at any time.
• Reality Check: You will receive periodic reminders about your gaming session duration.

If you feel that you or someone close to you may be struggling with a gaming addiction, please reach out to our support team or Responsible Gaming View full details on the page.

Lucky wins takes the security of your personal information seriously. We never sell your data or share it with third parties without authorization.

• All personal data is stored with AES-256 encryption.
• TLS 1.3 protocol is used for all data transmission.
• Your information is never shared with any third party other than our service providers.
• Information may be disclosed to government authorities when required by law.
• You may request the deletion of your personal data at any time.

To read our full Privacy Policy, visit our Privacy Policy View page.

The lucky wins VIP program offers exclusive benefits to regular members. VIP tiers are determined based on each member's gaming activity.

• VIP points are earned based on each bet placed.
• VIP Tiers: Bronze → Silver → Gold → Platinum → Diamond.
• Higher VIP tiers unlock greater cashback, faster withdrawals, and a dedicated account manager.
• Lucky wins reserves the right to modify the VIP program terms at any time.
• If an account is terminated due to a rule violation, all VIP points and benefits will be forfeited.

For full details on the VIP program, visit our VIP View page.

Lucky wins reserves the right to temporarily or permanently suspend any account without prior notice in the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Registering with false or misleading information.
• Evidence of fraud, cheating, or illegal activity.
• Abuse of the bonus system.
• Being identified as an underage member.

Members may close their account at any time. Please withdraw any remaining balance before doing so. If you need to withdraw funds after account closure, contact our support team.

Lucky wins is not liable for the following:

• If a game session is interrupted due to loss of internet connection or a technical issue.
• Disruption of services by a third-party payment provider.
• Any account-related losses resulting from the member's own negligence.
• Unexpected technical errors or server downtime.
• Financial losses from gaming — wins and losses are entirely the member's own responsibility.

Lucky wins takes all member complaints seriously. For any complaint or dispute, please follow the process outlined below:

• Start by contacting the support team via live chat or email.
• The support team will provide an initial response within 48 hours.
• Complex issues may take up to 14 business days to resolve.
• If you are not satisfied with the support team's resolution, the matter can be escalated to senior management.
• In all disputes, the platform's logs and records shall serve as the final and definitive evidence.

Contact Email: support@luckywins.onl — Our support team is available 24 hours a day, 7 days a week.